Privacy Policy
Effective Date: August 26, 2025
At Big Wall Décor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you use our website, make purchases, subscribe to communications, or interact with us through affiliated platforms. By using our site, you consent to the practices described below.
Information We Collect
We may collect information from you when you register on our site, place an order, sign up for email or SMS communications, enter a contest or sweepstakes, respond to surveys or promotions, or otherwise engage with our services. The information we collect may include your name, email address, billing and shipping address, telephone number, payment details, and order history.
You may, however, visit our website anonymously without creating an account or submitting personal information.
We also automatically collect certain information through cookies, pixels, and similar technologies. This includes your IP address, browser type, device identifiers, and browsing activity. We use technologies such as Google Analytics, Meta Pixel, TikTok Pixel, and Pinterest Tag to understand user behavior and deliver targeted advertising.
Additionally, if you submit reviews, tag us on social media, or otherwise provide user-generated content, we may collect and use that content for marketing and promotional purposes in accordance with this policy.
How We Use Your Information
We use the information we collect to process and fulfill orders, provide customer support, and manage your account. Information may also be used to send transactional updates, such as order confirmations and shipping notices.
If you opt in to receive marketing communications, we may use your information to send promotional emails, SMS messages, or other marketing materials. These communications may include information about new product launches, special offers, or company news. If you no longer wish to receive these communications, you may unsubscribe at any time as described in the “Your Choices” section below. Please note that due to email production schedules, you may still receive messages already in process at the time you opt out.
We also use cookies, analytics, and advertising technologies to improve website functionality, personalize your experience, and deliver relevant advertisements across third-party platforms.
SMS Communications
If you choose to subscribe to our SMS program, you consent to receive recurring text messages from Big Wall Décor regarding orders, promotions, and other updates. Message frequency may vary, and message and data rates may apply. Consent is not required as a condition of purchase.
You may opt out of SMS communications at any time by replying STOP to +1 (844) 743-5452. You will receive a confirmation that your opt-out request has been processed. For assistance, reply HELP or email info@bigwalldecor.com. We use Klaviyo to facilitate SMS communications on our behalf.
Sharing of Information
We may share your information with trusted service providers to help us operate our business and provide services to you. This includes payment processors such as Stripe, shipping carriers, email and SMS providers such as Klaviyo, and hosting and analytics providers. These third parties may access your information only to perform services on our behalf and are not permitted to use it for other purposes.
We participate in affiliate marketing programs through networks such as AWIN. Affiliates may track clicks and completed sales for commission purposes. We do not share personally identifiable information with affiliates.
In some cases, your information may also be shared in connection with business transfers, mergers, acquisitions, or when required to comply with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. Cookies allow us to remember items in your shopping cart, recognize returning visitors, and understand browsing behavior. Tracking pixels and tags from third parties, such as Google, Meta, TikTok, and Pinterest, help us measure performance and deliver targeted advertisements.
You may choose to disable cookies through your browser settings, but doing so may limit your access to certain features of our site. Even if you disable cookies, you can still place orders over the phone by contacting our customer service team.
Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy, including order processing, customer service, and compliance with legal and regulatory requirements. We may also retain certain information about past transactions in order to service those transactions, maintain accurate records, and comply with applicable laws. Customers may request deletion of their information, subject to these requirements.
International Transfers
Because we use service providers such as Stripe, Shopify, and Klaviyo, your information may be transferred to and processed in the United States. By using our services, you acknowledge that your data may be handled in a country with different data protection laws than your own.
Security of Information
We use reasonable technical, administrative, and physical safeguards to protect the personal information we collect. This includes Secure Socket Layer (SSL) encryption for transactions. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
Your Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request access to the personal information we collect, the right to request deletion of your information, the right to correct inaccurate data, and the right to opt out of the sale or sharing of your personal information. We will not discriminate against you for exercising these rights.
If you are located in the European Union or the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). These rights may include the ability to access, correct, or erase your personal data, restrict or object to processing, and request data portability.
To exercise any of these rights, please contact us at info@bigwalldecor.com or write to us at the mailing address listed below.
Accessibility
Big Wall Décor is committed to ensuring that our website and mobile application are accessible to all users, including individuals with disabilities. To support this commitment, we use AccessiBe, an accessibility solution that provides an icon in the lower left corner of our site. By clicking this icon, users can adjust accessibility settings according to their needs.
While we strive to maintain full accessibility, some limitations may occur. If you encounter any difficulty accessing or using our site, please contact us at support@bigwalldecor.com or call 888-441-1246. We will work with you to ensure that you receive the information, services, or assistance you require.
Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will promptly delete it.
Third-Party Marketplaces
When you make purchases through third-party marketplaces such as TikTok Shop, Meta Shops, or Amazon, your information is also subject to the privacy policies of those platforms. We encourage you to review their policies for additional details.
User-Generated Content
By submitting reviews, tagging Big Wall Décor on social media, or otherwise providing content, you grant us a license to use, reproduce, and share such content for promotional purposes, in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. If material changes are made, we may also notify you by email or through a notice on our site.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Big Wall Décor
1175 Devin Dr
Norton Shores, MI 49441
Email: info@bigwalldecor.com
Related Policies
This Privacy Policy should be read in conjunction with our Terms and Conditions and our Return Policy. These documents collectively govern your use of our website and purchases from Big Wall Décor.