Knowledge is Power

Yes, there is some assembly required for the ArtFab Frames but the process is very quick. The frames come together with the provided allen key and print can be inserted in just seconds. Assembly instructions are included in the package and you can view instructional videos here: Infinity Framing. Stickablez do not require any assembly.

Orders ship within 3-5 business days. Shipping times vary based on location.

We offer a 30-day money-back guarantee for the full cost of your items. Please note that the shipping and handling fees from your initial purchase are non-refundable. If you are returning from the United States you will be provided with a prepaid shipping label to return your order to us, free of charge.

To initiate a return, please enter your email address and order number associated with your purchase in our return portal.

When returning an item, it’s the buyer’s responsibility to ensure that the items are packed properly and protected during shipping. If any of the items are damaged while it’s returned to us we will assess the damage and will give a reduced refund. Item’s arriving with significant signs of use, damaged pieces, scratches, and that cannot be resold may incur a return deduction up to 50% of the purchased price.

If you require any additional assistance, please don’t hesitate to contact us directly at support@bigwalldecor.com or by calling 888-441-1246. We’re here to help!

Yes, you can purchase custom prints here: Custom Photo Collage. You can either upload a single image or create a custom photo collage with the templates supplied.

Your order will include hanging hardware specific to the frame selected along with screws and wall anchors. Command strips and other adhesive strips will work if weight restrictions are observed. BIG Wall Décor is not responsible for frames damaged due to incorrect hanging hardware.